If a fine is imposed, we will charge an administrative fee of €25.00 excluding VAT.

You can easily pay the invoice by transferring the amount due to the account number stated on the invoice. Don’t forget to include the invoice number as the payment reference + contract number. Thank you for your payment!

All our cars are subject to a deposit of at least two monthly payments including VAT. The deposit is calculated on the basis of a credit check. When you come to collect the car, the deposit must be paid immediately at our location. Depending on the leased car model, an amount of €400 for regular passenger cars or €600 for full-size, premium, and luxury models + VAT will be charged to your credit card.

When you return the car to our location, an employee will check the car for damage and other issues. They will also check whether any fines have been issued. If this is the case, the relevant amount will be deducted from the deposit. We will notify you of this. The remaining amount of the deposit will then be refunded to your account as soon as possible.

Invoicing takes place after 30 days as standard. You will always receive the invoice digitally a few days in advance at the email address you provided. At the start of each new contract, the amount will be charged to your credit card. After that, there are two differences:

• Business: we collect the amount via direct debit.
• Private individual: you transfer the outstanding amount to us yourself.

We have noticed that the term on the final invoice is sometimes difficult to understand. It is shown in months and days. At Enterprise Shortlease, we count 1 month as 30 days. Our system calculates this automatically on your final invoice.

Example: suppose you have leased a car from January 1 to March 6.

• This is 65 calendar days (31+28+6). Your final invoice will then show a term of 2 months + 5 days (not 2 months and 6 days!).
• Your monthly payment (based on 30 days) is €495 excluding VAT. You will then pay a total of: €495 / 30 days x 65 rental days = €1072.50 excluding VAT.
• If you have driven more kilometers than specified in the contract, this will be shown under “excess kilometers” on the final invoice. For example, 155 km extra.
• If you have us pick up the car in the Netherlands, this will cost €75 excluding VAT. This amount will also be shown on the final invoice.
• If you have any questions about your invoice and the above explanation, please let us know.

We have our own fleet of vehicles. Thanks to our extensive fleet, we can respond quickly and provide you with a car immediately. What’s more, you can choose from a wide range of models, colors, options, and more. All our cars are equipped with a navigation system and/or Apple CarPlay and Android Auto.

If the model you want to short lease is not listed, please contact us and we will see what we can do for you.

If your car has been damaged, stolen, etc., you can contact our emergency service 24/7 on 020 – 74 00 952.

Has there been damage to the car?

Please report this immediately, within 24 hours at the latest, by email to shortlease@enterprise-netherlands.com. We would like to receive the fully completed damage report form and photos within 48 hours at our correspondence address in Amsterdam or Maastricht, or scanned by email.

Are you unable to continue driving as a result of the damage? Please contact our mobility service 24/7 on 020 – 74 00 952 They will assist you further, but you must still report the damage by email to shortlease@enterprise-netherlands.com within 24 hours..

Please Note: damage caused by negligence or careless use of the short-lease car is at the expense of the driver and at the discretion of Enterprise Shortlease. This includes, among other things, not checking fluids in a timely manner, refueling with the wrong fuel, not following the car supplier’s instruction manual, and driving under the influence of alcohol and/or drugs.

For non-recoverable damage, we apply a standard excess per incident depending on the class of lease car:

• €400 for passenger cars or €600 for full-size, premium, and luxury models.

Additions to a non-recoverable excess:

Window damage:

• We charge an excess for a chip in the windshield.
• Replacing a windshield due to a crack or an irreparable chip is also subject to an excess.

Tire damage:

• In the event of a flat tire, we will first attempt to repair it. The actual costs will be charged, up to a maximum of your excess.
• If a tire cannot be repaired, it will be replaced. A maximum of your excess will be charged for this.

Please note: damage caused by negligence or careless use of the short-lease car is at the expense of the driver and will be assessed by Enterprise Shortlease. This includes failing to check fluids in a timely manner, filling up with the wrong fuel, failing to follow the car supplier’s instruction manual, and driving under the influence of alcohol and/or drugs.

Upon delivery, it is important to check the condition of your short-lease car together with the driver and compare it with the delivery form. Report any unregistered damage immediately before you start using the car. You can do this by calling us at 020 – 74 00 952 or sending an email to shortlease@enterprise-netherlands.com, including photos of the damage. For damage discovered later, the deductible will be charged.